Policy & Shipping

Refunds -

Jan Collection does not provide any refunds for orders placed via the website. Once orders are placed they CANNOT be cancelled.

Exchanges - 

Our exchange policy gives you 14 days to exchange an article purchased online with a valid receipt. After the 14th day we cannot offer you an exchange.

To be eligible for an exchange, please ensure the product is in it's original packaging.

If you do want an exchange please do contact us before through email or instagram to ensure we have what your looking for ! The customer is responsible to pay the shipping fees (£3.99) when we ship the exchanged item to them. The customer can either drop and exchange to our shop address with no cost or we can ship it to them.

Our company maintains a separate shipping fee policy for exchanges to ensure transparency in cost breakdowns, accommodate varying logistical expenses, and adhere to carrier charges. This separation allows us to provide accurate and clear pricing for our customers.

What should I do if my package is lost or damaged during transit?

Please note that we cannot be held responsible for any damage occurring during transit or for parcels that may become lost during shipping. Any such issues should be addressed directly with the respective shipping carrier. Should you require further information or assistance, feel free to reach out to us via email/dm. We strive to support our customers to the best of our ability within the confines of our shipping policies. 

Email: jancollection@outlook.com
Instagram: jancollectionuk

 

Shipping Policy

Please provide 1-3 business days for processing and dispatch of your order. All UK Orders are shipped via EVRI, All international orders are shipped via Royal Mail. Please wait until you receive your tracking information in order to track your shipment. 

INTERNATIONAL SHIPPING- 

For More Information regarding international shipping please refer below.

Monday - Friday:
Standard tracked international shipping :

If you are ordering from Europe, your order will usually arrive within 7-10 days (delays may occur). If you are ordering from any other international country, orders can take between 1-3 weeks. Average delivery time is 2 weeks (delays may occur). 

Saturday-Sunday:
Any orders placed during the weekend
usually won't be posted until Monday.

 

IMPORTANT - 

  • Please note we are NOT responsible for customs charges which may have to be paid on the arrival of your shipment into your country. Please be aware of this before placing an order
  • Some countries require international orders to be collected from local collection offices. If this is usually the case in your country, please ensure that you stay up to date with the tracking number we provide you with and ensure to collect your order from your local office once it is ready.
  • If you FAIL to collect your order in time, it is
    returned back to us at JAN COLLECTION. When this happens, we will refund your order, it will not be posted back to you.
  • • Please make sure to enter your FULL address when placing an order and to check for mistakes. We are not responsible for any wrong details entered by the customer and an incorrect address being entered usually results in the parcel being returned to us, in which case we will refund you.

 

UK SHIPPING  -

Please ensure you enter the correct full address at checkout to avoid delays in your delivery !

Monday - Friday:

Order should arrive to you within 3 days once shipped. 


Saturday-Sunday:
Any orders placed during the weekend usually won't be posted until Monday. All orders are posted via Evri and you are provided with a tracking number once shipped.

International + UK Shipping timings

Please note rate depends on parcel weight

Country

Transit Time

Australia

7-11 working days

Austria

7-11 working days

Belgium

7-11 working days

Brazil

7-11 working days

Canada

7-11 working days

China

7-11 working days

Croatia

7-11 working days

Cyprus

7-11 working days

Denmark

7-11 working days

Standard delivery (UK)

DPD next day delivery (UK)

(Upto 7 working days) 

(1-2 working days)

Estonia

7-11 working days

Finland

7-11 working days

France

7-11 working days

Germany

7-11 working days

Greece 

7-11 working days

Hungary

7-11 working days

Iceland

7-11 working days

Italy

7-11 working days

Japan

7-11 working days

Latvia

7-11 working days

Lithuania

7-11 working days

Luxembourg

7-11 working days

Malta

7-11 working days

Netherlands

7-11 working days

Norway

7-11 working days

Poland 

7-11 working days

Singapore

7-11 working days

Slovakia

7-11 working days

Slovenia

7-11 working days

Spain

7-11 working days

Sweden

7-11 working days

Switzerland

7-11 working days

Turkey

7-11 working days

USA

7-11 working days